The 3-Step Process

From your first message to a ready-to-send letter — the whole process takes minutes on your part, not hours.

Tell Us What Happened

Complete a quick 2-minute online assessment about your problem. We cover a wide range of consumer issues — home improvements, travel, motoring, finance, and more. No forms to print, no documents to upload at this stage — just describe what went wrong.

We Analyse Your Case

Our team reviews your situation against the relevant UK consumer law — including the Consumer Rights Act 2015, Consumer Credit Act 1974, UK/EU261, Package Travel Regulations, and other applicable legislation — and identifies your strongest grounds for complaint. We do this at no charge to you.

You Get a Professional Complaint Letter

We draft a clear, ready-to-send complaint letter that cites the law, states your position firmly, and sets a reasonable deadline for a response. We also provide guidance on sending the letter and, if needed, escalating — for example to the Financial Ombudsman Service, POPLA, ABTA, or the courts — all at no cost to you.

Start Your Free Assessment

Why Is It Free?

No Upfront Cost. No Success Fee. No Hidden Charges.

Octave Resolution Services exists to level the playing field between individual consumers and the companies they deal with. We are a complaint-letter drafting service — not a law firm, not a claims management company, and not a no-win-no-fee operation.

We do not take a percentage of any settlement you reach. We do not charge you if the company doesn't respond. We do not bill you at any point. The service is entirely free for consumers, from the initial assessment through to the final letter and any follow-up guidance.

What We Are (and Aren't)

What We Do

Draft professional, law-referenced complaint letters tailored to your situation.
Identify the strongest legal grounds for your complaint under UK consumer law.
Advise on the correct route for escalation if the company does not respond — ombudsman services, ADR schemes, chargeback, or small claims court guidance.
Explain your rights in plain English so you understand the basis of your claim.
Provide a structured, credible document that companies and financial institutions take seriously.

What We Do Not Do

We are not a law firm and we do not provide legal advice. Our letters reference consumer legislation as an informational service, not as legal counsel.
We do not represent you in court or before any tribunal.
We cannot guarantee any particular outcome. The result depends on the specific facts of your case and the decisions of the other party or any third-party body.
We do not negotiate on your behalf or communicate directly with the company in question.

If your situation requires legal representation, we will say so clearly and point you towards appropriate resources such as Citizens Advice or a regulated solicitor.

Trusted by UK Consumers

We have helped consumers across a wide range of disputes — home improvements, travel, motoring, financial products, and more.

95% success rate across cases handled

£2.5M+ recovered for consumers

1,000+ cases supported to date

Success rate reflects cases where the consumer received a full or partial resolution. Outcomes vary depending on the specific facts of each case. We cannot guarantee results.

Areas We Cover

Not sure whether your problem qualifies? If it involves a UK consumer transaction, it's worth starting an assessment. Common areas include:

Home Improvements

Substandard work, incomplete installations, spray foam mortgage issues, solar panel mis-selling, window and kitchen disputes. Grounds typically arise under the Consumer Rights Act 2015 (services with reasonable care and skill).

Travel & Transport

Flight delays and cancellations under UK/EU261, package holiday problems under the Package Travel Regulations 2018, car rental overcharges and disputed damage claims.

Finance & Credit

Car finance mis-selling, unaffordable lending, PPI-style product complaints. Section 75 of the Consumer Credit Act 1974 can also apply where credit was used to pay for goods or services that were misrepresented or not delivered.

Not listed above? Start an assessment anyway — we'll let you know whether we can help.

Ready to Start? It Takes 2 Minutes.

Tell us what happened and we'll assess your case — completely free, with no obligation. You will receive a professional complaint letter and clear guidance on your next steps.

What to Have Ready

A brief description of what went wrong and when.
The name of the company involved.
Any reference numbers, booking confirmations, or invoice numbers if you have them (not essential at this stage).
An email address so we can send you the completed letter.

You do not need to upload documents or provide any payment details.

We are not a law firm and we do not provide legal advice. We are a free complaint letter drafting service. We cannot guarantee any particular outcome. Results depend on the specific facts of your case and the decisions of the relevant company or third-party body.