Free Finance Complaint Assessment | Octave Resolution Services

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Contact Details

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Let's start with your contact details

We'll use this to send you your free case assessment

Full Name *

📝 Your first and last name as it appears on documents

Email Address *

📧 We'll send your free case assessment and next steps here

Phone Number *

📱 UK mobile (07xxx or +44 7xxx) - we may call to discuss your case

Postcode *

🏠 Your property postcode (for local jurisdiction and regulations)

Full Address (Optional)

📍 Street address where the issue occurred (helps with property records)

Gender (Optional)

👤 For correspondence purposes only

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Problem Type

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Which issue are you facing?

Select the installation problem affecting your home

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Faulty Window Installation

Drafts, condensation, poor fitting, broken seals, or windows that won't open/close properly

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Kitchen Installation Failure

Incomplete work, poor quality fitting, damaged units, or contractor walked off the job

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Solar Panel Finance Issue

Mis-sold panels, unfair credit agreements, false savings claims, or high-interest loans

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Spray Foam / Mold / Mortgage Risk

Moisture traps, mold growth, property unmortgageable, or lender refusing finance

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Home Safety Hazard

Electrical faults, structural damage, fire risks, or immediate danger to occupants

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Impact Type

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Is this issue affecting your health, your mortgage, or your home's safety?

Understanding the impact helps us prioritize your case

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Health Impact

Mold, damp, respiratory issues, or stress-related health problems

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Mortgage Risk

Unable to sell, remortgage, or property devalued

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Safety Hazard

Electrical, structural, fire risk, or immediate danger

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Financial Loss

Wasted money, ongoing costs, or contractor abandonment

Case Details

Please provide specific information about your case

Case Details

Help us understand the specifics - these details strengthen your case

Contractor/Company Name (Optional)

🏢 Who did the work?

Amount Paid (Optional)

💷 Total amount paid (£)

Work Start Date (Optional)

📅 When did work begin?

Work End Date (Optional)

📅 When was it supposed to finish?

Current Status (Optional)

📊 What's the situation now?

Specific Issues (Optional)

⚠️ List the main problems (one per line)

Promises Made (Optional)

🤝 What did they promise?

💡 Tip: The more specific details you provide, the stronger your case. Don't worry if you don't have all the information - we can work with what you have.

Confirm Case Details

We've extracted key information from your description. Please review and edit if needed.

🏢 Contractor/Company Name

💰 Amount Paid (£)

📅 Work Start Date

📅 Work End/Abandonment Date

⚠️ Main Issues (one per line)

📝 Promises Made (one per line)

📊 Current Status

Ready to submit your case

How did you hear about us? (Optional)

📊 Helps us understand how people find our service

I agree to the Privacy Policy and understand that my data will be used solely for the purpose of my case resolution. *

🔒 Your data is encrypted and securely handled via Google Enterprise Security

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Your Case Has Been Submitted Successfully

✅ What We've Captured:

📋 Your Details:
📧 Contact:
📞 Phone:
📍 Location:
⚠️ Problem:
💥 Impact:
🔢 Case ID:

🤝 You're in the Right Hands

Our specialist team has received your case and will begin reviewing it immediately. We have a 95% success rate in resolving consumer complaints and have recovered over £2.5 million for our clients.

📅 What Happens Next:

Within 2 hours: You'll receive a confirmation email with your case reference number
Within 24 hours: A case manager will review your details and contact you
Within 48 hours: We'll provide you with a detailed action plan and next steps
Ongoing: We'll keep you updated every step of the way until resolution

📧 Check your email (including spam/junk folder) for confirmation
📞 Need urgent help? Call us on 020 1234 5678
🔒 Your data is secure and will only be used for your case resolution

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